As businesses become increasingly dependent on
technology, your IT organization’s ability to deliver high levels of
service and support can directly impact business performance. As an
Information Technology professional, you are constantly being challenged
.:|:. Improve service levels, quickly and efficiently resolve problems
.:|:. Control rising support and help desk costs
.:|:. Streamline help desk processes
Takveen's web based eHelpDesk™ will help you meet these business challenges. We provide a centralized, technical support knowledge base that helps your internal IT help desk analysts solve software problems and deliver quick, consistent high-quality support.
Implementing an integrated and comprehensive technical support knowledge
base allows your support staff to focus on core business
responsibilities instead of spending valuable time authoring content and
responding to redundant questions. The results include reduced support
costs, greatly improved end user satisfaction and proficiency, increased
contributions to your bottom line and a rapid, measurable return on your
With Takveen powering your support center, you will realize greater efficiency, proficiency, employee satisfaction and cost savings. We will host the application on our world class Dell's Dual Xeon Servers and we will guarantee 99.9% uptime with timely information backup. So you don't have to worry about system management, hardware/software problems, application upgrades, system backup, web-hosting etc.
You can either have this server at your premises and we will remotely/locally manage the system or have it in our Data Center.